Epicor Implementation

Greater Business Engagement. Faster Results. 

If you are embarking on an Epicor implementation, your organisation is taking a very important step. It is important to implement the system well and ensure buy-in and embedded across the organisation. Epicor Software is a dominant vendor in the Australian Care industry, and feature sets are extensive. Emergent Consulting has knowledge of Epicor software, methodologies, and staff. Our experience, coupled with our industry know-how, will make it possible for you to implement faster and maximise stakeholder engagement.

Whether you are upgrading Epicor or implementing for the first time, the Emergent team can work with you and Epicor to streamline implementation and receive the greater value from the software. ERP implementations are notably difficult, and the risk of failure/ underperformance is among the highest across software categories.

%

ERP implementations fail the first time around (2020)

Challenges you can face

Whether you are upgrading Epicor or implementing for the first time, the Emergent team can work with you to streamline implementation and receive the greater value from the software. ERP implementations are notably difficult, and the risk of failure/underperformance is among the highest across software categories.

The challenges that you might face include:

  • Current staff have limited knowledge of Epicor’s latest version, or the best way to implement it.
  • Epicor consultants may be available to you for specific periods of time and momentum needs to be maintained at all times.
  • Tight internal resources make it difficult to achieve project milestones with required quality and engagement.
  • Project contractors don’t have the required experience with Epicor projects and/or may only be available full-time.
  • Staff may disengage, or at worst resist, the project for a whole range of reasons.
  • Migration of data from legacy systems to Epicor is difficult to achieve with required quality.
  • External stakeholders, including clients, Government agencies, and suppliers, may be impacted.
  • Implementations are more expensive or later than necessary.
  • There is risk of time and cost overruns.

Our experience with Epicor

By working in collaboration, we can implement Epicor on time, within budget, and ensure that stakeholders engage positively with the changes.

Our industry experience is across residential care, home care, community care, retirement living, and disability care.

Our experience with Epicor includes:

SLS Residential Care Financial Management (ERP) DocStar
Customer Relationship Management Custom Dashboards and Trackers Data Management Tool (DMT)
SLS Community Care Branded Client Statements Advanced Customisations

Successful Implementation

Whether you are implementing Epicor for the first time, or upgrading, we can work with you through the following stages:

Initiate & Plan

Initiating the project right is critical, and prior experience can enable maximum success. We will work with key stakeholders and Epicor to set the vision, define the project, and engage staff well from the outset.

​​Configure & Test

Effective software configuration is critical to the success of the project. We will work with key staff and Epicor to configure the software well, and develop essential reports and customisations if required.

We will commence training and testing early to ensure staff are knowledgeable, and software is working as expected.

Migrate Data

The complexity and risk associated with data migration is , and it is typically unfamiliar territory for care providers.

We will work with Epicor and your staff to ensure successful data migration.

​​Process Improvement

Processes will need to change to ensure that Epicor is used effectively. We have intimate knowledge of how processes should be constructed in an Epicor environment, and will work with your staff to ensure buy-in and knowledge.

​​Training

Staff will ultimately need use Epicor in their day-to-day activities and their comfort, engagement and ownership are crucial.

We will initiate training preparation and delivery early so that staff have a working knowledge of the software to minimise the likelihood of change management difficulties.

​​Go-Live & Optimise

Successful go-lives depend on a host of factors and it will be our primary aim to smooth the change curve throughout the project. Leading up to go-live, we will work with all stakeholders to ensure minimisation of risk, constant communication, and readiness for go-live.

Notice of Non-Affiliation and Disclaimer

Emergent Consulting is an independent consultant. We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with Epicor Software. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

We are Go-Live Ready

Whether you are implementing Epicor for the first time, or upgrading, we are ready to work with you.

Engage us to provide an excellent starting-point. Our resources, templates, and know-how includes:

 

Project Initiation Document and Project Schedule

Business Process Flows

Project Execution Plan, Benefits Register, Risk Register, Issue Register, Budget Tracker

Training materials

Change Management Plan and Communications Plan

User Acceptance Test Cases

Change Management Plan and Communications Plan

Recommended software customisations if applicable

Recommendations for enhancements to Epicor dashboards and trackers

Cutover Plan

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