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Overcome Change Fatigue and Achieve

Are you feeling fatigued from change? You are not alone. Change fatigue can be a significant challenge during times like the ones we are going through. Many organisations need alternative strategies to overcome fatigue. Even when the current difficulties are over, we will likely confront fatigue soon, so I'm sharing five timeless strategies. In a recent article published by Gartner, Mary Baker states, "Employees' ability to absorb change has...

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The Not-For-Profit Paradox

For-profit or not-for-profit? Is that the question? Perhaps not! All organisations need to make a profit over a sustained period. Without profit, an organisation will be restricted, and eventually cease. We'd probably laugh if we called organisation 'For-Loss' or 'For-Breakeven-Only'. A more relevant question is: ‘How should organisations distribute profit?’ This is an important question which impacts millions of Australians. At least 10% of...

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See value right under your nose

What if valuable resources are right under our noses, and we don’t recognise them for what they are! This may be more common than we realise. To use a simple example, I went to the post office a few days ago and it occurred to me that I use their service every day of the week. Yet I’d never posted a review despite outstanding service. Also, the value exceeds what I pay (in my opinion). After looking on Google Maps, I realised half the reviews...

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Embrace Change as the Norm

Change is accelerating on many fronts. Economic, organisational, political, social, cultural. Change is now inevitable for organisations, and needs to become 'core business'. For too long, organisational change has been viewed too distinctly from other activities. However, business leaders increasingly needing to lead change in parallel with 'business-as-usual'. "In 2018, out of 2,000+ managers, 47% reported that in order to survive, they...

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Untangle the Technology Web

Technology is becoming more complex within organisations, that's for sure. In this post we will strategies for dealing with this complexity. We trust you will gain considerable value from this.. Some of the problems we see are: Current software is seen as the problem, when other organisations are using the same software successfully. Organisations prematurely focus on new software before understanding the problems and requirements....

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Put your Customer in the Centre

Customer experience is important - that's a fact. In any environment and conditions. And there is often a gap between the views of customers and business leaders. CEOs often overrate the CX delivered, and their customers have a different view of their experience. We can avoid this trap by listening objectively to people's experiences, stand in their shoes, and think of how things can be made a whole lot easier. There's always opportunity for...

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Improve Vision and Decision-Making

Remember when some organisations spoke about 20/20 vision in 2020?! It's been difficult to see far ahead this year - and decision-making has been harder than ever. Wave after wave has hit us. COVID, royal commissions, international trade relations, US Presidential Election, BREXIT, etc! Life seems to have changed for good, but through this we have great opportunity for growth. I've paused to reflect on lessons for business and the rest of life....

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Webinar: Technology is not the Silver Bullet!

Webinar: Technology is not the Silver Bullet!

With the ever-changing needs and obligations of the NDIS, Providers are faced with the goal of constantly responding to changes whilst delivering a seamless Participant experience. Technology is crucial to achieving this. By aligning technology with your business needs – and not changing your business to fit the technology – you can: Adapt quickly to changes and become an “agile” organisation Focus on both Participant experience and operational...

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Improve your Organisation in any Climate

Last week the British Government launched an investigation into how an Excel spreadsheet glitch led to nearly 16,000 coronavirus cases going unreported. The spreadsheet was used to report daily figures – and data was missing for several technical reasons (ABC News)! This problem has hit the press, and we can learn some lessons from it. Some other notorious spreadsheet fiascos include: JPMorgan Chase (the “London Whale” incident) inadvertently...

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Our clients inspired us to streamline projects

What a month! The COVID situation is improving in Australia with a significant reduction of active cases in the last fortnight. We are fortunate considering the overall response by the Federal and state governments, and the community. The Australian fiscal response is second only to Qatar, and economic recovery will likely be gradual. "Australia outspent every other country - except Qatar - with the government's $214 billion fiscal response to...

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Welcome to the Emergent Community

Welcome to the Emergent Community. With Emergent Consulting you’ll discover new information, industry trends, inspiration, and practical advice to assist your organisation. We’ll bring you the latest development, explore what they mean, and how the findings can apply to your organisation. As a member of the Emergent Community you also have access to our exclusive industry dashboards and insights. With this knowledge and expertise, you can...

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