It’s a scenario no organisation wants to face: the software you’ve invested in isn’t delivering the results you expected. Whether the software was chosen by your team, a predecessor, or as part of a larger organisational decision, it can be frustrating when it doesn’t seem to fit your needs.
But here’s the good news: software struggles don’t always mean you’ve made the wrong choice—or that you need to start over. Many issues stem from configuration, integration, or training challenges rather than the software itself. With the right approach, you can uncover what’s really going on and make informed decisions about how to move forward.
Understanding the Root Cause
The first step is to pinpoint the true source of the issue. Ask these questions to guide your analysis:
- Is the software configured to support our specific processes and workflows?
- Are there integration gaps between this software and our other systems?
- Do teams have the training and support they need to use it effectively?
- Has the relationship with the vendor been collaborative and productive?
Often, challenges with software boil down to how it has been implemented, managed, or integrated—not the software itself. But it’s also possible the software simply isn’t the right fit for your organisation.
Next Steps to Get Back on Track
Whether the issue lies in the software itself or how it’s been implemented, here’s how you can move forward:
Assess and Reconfigure the Software
Many software solutions require customisation to fully meet an organisation’s needs. Work with the vendor—or an independent expert like Emergent Consulting—to evaluate how the software is set up. Adjusting configurations can unlock significant value without needing to switch platforms.
Bring in an Independent Partner
When challenges persist, bringing in a partner like Emergent Consulting can provide clarity. With an independent perspective, we can help assess whether the issues can be resolved or if a new software solution is required. Our experience ensures that the next steps are strategic, efficient, and aligned with your goals.
Improve Integration Across Systems
A common challenge is that the software doesn’t integrate well with existing tools. If systems aren’t communicating properly, inefficiencies arise. Reviewing and optimising integrations can often solve this issue.
Invest in Training and Adoption
Even the best software won’t deliver results if it isn’t used properly. Tailored training can help teams feel confident and see the value in using the system, improving overall adoption.
Evaluate the Vendor Relationship
A productive relationship with the software vendor is essential. If communication with your vendor has broken down, work to rebuild the partnership. However, if the relationship is too damaged, it may be time to explore alternative solutions.
Know When It’s Time to Pivot
If the software no longer meets your needs—or if it has been outgrown—it may be time to transition to a new solution. While this decision can feel daunting, a structured approach to software selection and implementation can ensure a smooth transition.
Software Success Is More Than Selection
Whether you chose the software or inherited it, success isn’t just about picking the right system—it’s about making it work for your organisation. From reconfiguring existing software to rebuilding vendor relationships or transitioning to a new solution, the key is aligning technology with your unique goals.
At Emergent Consulting, we’ve worked with organisations across industries to address software challenges. Our independent perspective helps businesses uncover the root causes, optimise existing systems, and pivot when necessary—all with the goal of creating long-term success.
💬 Struggling with software challenges? Let’s talk about how we can help you navigate the next steps.
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