Some of the testimonials our team members have received are below.
Covid-19 meant Diabetes SA couldn’t undertake our usual face-to-face delivery of education programs and services to our member base and the wider South Australian community. What we needed was a stop gap solution that enabled us to continue to deliver information and education whilst also meeting any contractual obligations.
With Anthony we found we could quickly implement an online webinar series for our members, implement an online education program and through this process we identified how we could expand the channels of our education program delivery and member engagement.
The best thing about working with Anthony was his ability to help us deliver in a time of real uncertainty.
With all our staff working from home Anthony was able to bring our teams together through a project management focus involving our staff in the development and delivery of the identified projects. The approach certainly brought our internal teams closer together, even though we were working apart.
Anthony’s background enabled us to explore the ‘customer experience’ and from this we were able to map customer journeys that will now influence the way we engage with our customers and members. Through this process we identified the need for an online learning management system and a member portal and have now with Anthony’s expertise sought proposals from suppliers to meet our system and functional requirements.
He’s quick to pick up knowledge and implement processes, workshops and surveys. He knows his tools and is prepared for project management, with ideas and templates ready to go. He was also able introduce us to different suppliers and guide decision-making.
Anthony is time-conscious, considerate and seeks everybody’s involvement. He’s a really good facilitator in that sense and forms good relationships with people, including members. He’s not precious. He acted on our feedback, with an eye for detail reflected in the accuracy of information he presented.
He identified other areas the business could improve which were of no personal benefit to him, and was genuinely interested in how things progressed beyond the delivery of the work he was engaged to undertake.
After just 12 or 13 weeks, it felt like Anthony understood our business – and we’ve seen people take many months to get there.
CEO of Diabetes SA
Executive Manager Corporate Services of Diabetes SA
There’s always a degree of apprehension bringing an outside consultant in, but based on previous work with Anthony on process design I knew he was the right person for assisting with our Strategic Plan for 2016-2020. We engaged Anthony to bring in new ideas we could implement in the home healthcare sector. My team and I were able to work on content knowing Anthony was focussed on the process side.
Anthony challenged our expectations and worked with us to develop a ‘one-page strategic plan’ that would provide a better outcome. With a single-page design, someone new is able to come into the organisation, understand our goals, and the actions and strategies needed to achieve them.
After engaging with Anthony, we took the results to the Board as a participative process and they were very supportive of the work we’d done. An overview has now been presented to over 400 staff across Queensland.
Anthony’s very easy to get along with. He’s quick to understand the situation and the business and puts a lot of effort into doing research beforehand. He arrived prepared and was thoughtful and insightful in his contributions.
As a result, we developed a new and adaptive plan; a roadmap for the business. He gave us a platform with a broad scope, solidifying our vision, purpose and values.
I worked with Anthony to develop our Regional Engagement Action Plan, and to ensure it aligned with the University of South Australia’s Strategic Plan.
Our partnership proved extremely valuable as Anthony had the tools, techniques and resources to enable conversations to go in a certain way, ensuring the information collected was relevant and would assist us in the process.
By partnering with Anthony, we were able to achieve our goals. We were more productive in our conversations with key stakeholders, which added credibility to what we were doing, and in turn enabled greater buy-in.
Anthony would take data from meetings and identify key patterns and trends and we could then develop a plan to move forward. He’s exceptional at being able to synthesise all of the information we gathered into a clear and concise document. Importantly Anthony would always look to clarify and confirm the direction I wanted to go with the plan. He understood the need to listen and respond, and was expert at managing this throughout the life of the project.
Working with Anthony meant I was exposed to a level of leadership and process expertise which I can now apply to projects I am leading with stakeholders.
It really was a positive working collaboration.
We enlisted Anthony after identifying problems with rostering of fieldworkers. Anthony fulfilled my expectations and more.
He brought a clear process and an understanding of the environment; which really value-added as he knew what had to be addressed.
He held a workshop with a team from across the organisation to brainstorm issues and my staff in the room called it ‘one of the best things they’ve done’.
From this he delivered a report with clear analysis – a critically – clear actions. His report dropped into an action plan with significant changes we were able to implement quickly, and actually see improvements.
I implemented everything suggested by Anthony across HR, rostering, policy implementation and training.
All this and the review only took a week.
Working with Anthony was an excellent experience, and I’ve already recommended Anthony to other businesses I work with. I don’t think there’s many people in Australia with the skill set to do what Anthony does.
Past CEO of JewishCare NSW