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TECHNOLOGY IMPLEMENTATION ADELAIDE

Core System Replacement - Embarking on a software implementation journey is a very important step for your organisation.

Technology implementation Adelaide - It’s crucial to implement the system well, to ensure buy-in comes from across the organisation. With so many good software solutions relevant to each industry, it’s important to select the right solution for your organisation - and to establish a positive relationship and contract with the vendor organisation.

Statistics show 50% of ERP implementations fail the first time around (2020). We won’t let it happen to you.

TechnologyImplementationAdelaide
Core Systems Replacement

Emergent Consulting’s experience with software solutions and our industry know-how, make it possible for you to implement faster, maximising stakeholder engagement.

Whether you’re upgrading or implementing for the first time, the Emergent team will work with you, vendors and suppliers, to streamline implementation and derive the greatest value from the software. Implementations are famously difficult, and having effective strategies employed mitigates the risk of failure or underperformance.

Challenges you can face

The challenges you might face include:

  • Unclear project scoping.
  • Lack of clarity regarding which software vendors should be engaged.
  • A comprehensive, efficient and transparent Request for Proposal (RFP) process is difficult to run.
  • Your internal team doesn’t have all required knowledge and skills to execute the project within desired timeframes.
  • Tight internal resources make it difficult to achieve project milestones with desired quality and engagement.
  • External contractors don’t have industry-specific experience and/or aren’t available full-time.
  • Staff may disengage, or even resist, the project for a range of reasons.
  • Migration of data from legacy systems to the new software is difficult to achieve with required quality.
  • External stakeholders, including customers, Government, and suppliers, may be impacted.
  • Implementations are more expensive or later than necessary.
  • There is a risk of time and cost overruns.
Our Experience

By working in collaboration, we can implement software on time, within budget, and ensure that stakeholders engage positively with the changes.

Emergent’s team has worked across industries including aged & community care, education, banking, financial services, mining, oil and gas, professional services, and government.

We have technology experience across: Enterprise Resource Planning, Customer Relationship Management, Care Systems, Rostering & Service Delivery, Customer Portals, Staff Portals, Business Intelligence, Enterprise Content Management, Operations Management, Integration.

Technology Implementation Adelaide. Successful Implementation

Whether you are implementing for the first time, or upgrading, we can work with you through the following stages:
INITIATE, SCOPE & PLAN

Initiating the project correctly is critical, and prior experience can drive maximum success. We’ll work with key stakeholders to understand business issues, and the vendor to set the vision, define the project, and engage staff from the outset.

We will define business requirements, develop an understanding of current technologies, and consult staff and customers to develop a shared understanding of where you are headed.

We recommend an agile approach to projects to minimise risk, implement changes sooner, and reduce complexity.

If your project has a direct impact on the customer experience – we recommend a customer experience design and implementation process. Find out more about how we go about this.

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Different kinds of graphs

SOFTWARE SELECTION

Initiating the project correctly is critical, and prior experience can drive maximum success. We’ll work with key stakeholders to understand business issues, and the vendor to set the vision, define the project, and engage staff from the outset.

We will define business requirements, develop an understanding of current technologies, and consult staff and customers to develop a shared understanding of where you are headed.

We recommend an agile approach to projects to minimise risk, implement changes sooner, and reduce complexity.

If your project has a direct impact on the customer experience – we recommend a customer experience design and implementation process. Find out more about how we go about this.

CONFIGURE & TEST

Effective software configuration is critical to the success of the project. We work with your key staff and the vendor to configure the software effectively, and develop essential reports and customisations where required.

We commence training and testing early to ensure staff are confident with all new software, and that it is working as expected.

MIGRATE DATA

The complexity and risk associated with data migration is high, and it is typically unfamiliar territory for organisations. We will work with both the vendor and your staff, to ensure successful data migration.

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Analytics Dashboard

PROCESS IMPROVEMENT

Processes will need to change to ensure the new software is used effectively. We have intimate knowledge of how processes should be designed, and will work with your staff to ensure buy-in and knowledge transfer.

TRAINING AND CHANGE MANAGEMENT

Processes will need to change to ensure the new software is used effectively. We have intimate knowledge of how processes should be designed, and will work with your staff to ensure buy-in and knowledge transfer.

GO-LIVE & OPTIMISE

Successful go-lives depend on a host of factors and it will be our primary aim to smooth the change curve throughout the project. Leading up to go-live, we work, and constantly communicate with all stakeholders to minimise risk.

Notice of Non-Affiliation and Disclaimer

Emergent Consulting is an independent consultancy. We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with software vendors, other than Zoho Corporation for implementation of their Analytics software. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Whether implementing software for the first time, or upgrading, we’re ready to work with you.

Engage us to provide an excellent starting-point with our resources, templates, and know-how including:

  • Project Initiation Document and Project Schedule
  • Project Execution Plan, Benefits Register, Risk Register, Issue Register, Budget Tracker
  • Change Management Plan
  • Communications Plan
  • Business Intelligence foundations
  • Business Process Flows
  • Training Materials
  • User Acceptance Testing
  • Recommended Software customisations
  • Cutover Plan
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