Change Management

Engage stakeholders and adapt to change.

Confronting statistics highlight the importance of effective change management. According to global consulting firm BCG, “75% of transformation efforts don’t deliver the hoped-for results” (BDC, 2020). In 2018, out of 2,000+ managers, 47% reported that in order to survive, they needed to reinvent their business every three years or less (Harvard Business Review, 2018).

However, change can be much more successful if stakeholders are engaged effectively, the vision is clear and realistic, and execution is effective and fit-for-purpose.

Emergent has developed the Delivery Framework™ which ensures a clear vision and that stakeholders are engaged from the outset.


transformation efforts which deliver hoped-for results (BDC)


managers that think businesses need to reinvent every 3 years (HBR)

Challenges you can face

Whether implementing new software, enhancing customer experience, improving business processes, or implementing other changes; change management is central to success.

The challenges that you might face include:

  • Resistance from staff, customers, and other stakeholders
  • Complexity and risk are too great
  • Project delays
  • Budget blowouts
  • Anticipated benefits aren’t delivered
  • Project failure
  • Ongoing engagement issues after go-live

Our experience

By working in collaboration, we can implement change effectively, on time, within budget, and ensure stakeholders engage positively with changes.

We have industry experience across: aged & community care, education, banking, financial services, mining, oil and gas, professional services, government, and others.

We have technology experience across: Enterprise Resource Planning, Customer Relationship Management, Care Systems, Rostering & Service Delivery, Customer Portals, Staff Portals, Business Intelligence, Enterprise Content Management, Operations Management, Integration.

    Successful Change

    We can support successful change, with the following stages:

    ​​Vision and Strategy

    Having a clear vision and strategy determines a project’s success. A clear vision should encompass the aspects which will be valued by all relevant stakeholder groups, and expressed in terms which are meaningful and achievable.

    Important activities include:

    • Consultation of staff and customers to determine what is important and valued by them
    • Crystallisation of the priorities and issues which need to be addressed
    • Vision definition, communication, and evolution based on stakeholder feedback
    • Executive endorsement and buy-in
    • Ongoing stakeholder engagement

    We often find that the customer experience plays an important part at this stage. Find out more by clicking the button below.

    Vision compact

    Planning & Stakeholder Engagement

    Based upon the endorsed vision, project planning can commence in earnest and stakeholder engaged. 

    It is crucial at this point to provide appropriate definition around the project, which resonates with that cross-section of stakeholder groups. As each group will have differing levels of interest and bandwidth for the project, it is important that communication and engagement is tailored to each.

    As the core team is formed, the change strategy and project planning are undertaken collaboratively and everyone’s understanding evolves in parallel. Having a multi-disciplinary team is important to ensure that all dimensions are considered from the earliest stage, and each member can play in important part in moving the project forward.

    Important activities include:

    • Scope the project and the change
    • Engage core team members
    • Change strategy and planning
    • Stakeholder identification and further consultation
    • Form consultation groups – including staff, customers and partners as appropriate
    • Communications planning, development, and execution

    To find out more about how we approach project implementations, click the button below.

    Configuration compact

    Progressive Change

    As complexity increases for organisations, managing change progressively is crucial. An agile approach to projects is often appropriate, and allows people to have a greater understanding and implement improvements sooner. This also reduces the risk of rework.

    Important activities include:

    • Regular presentations (showcases) to stakeholders to communicate intended changes and receive feedback
    • Working with a cross-functional team to change processes, technology, artefacts
    • Testing and verification of changes
    • Implementation and continual improvement

    Emergent has developed the Delivery Framework™ to maximise the effectiveness of projects and reduce complexity.



    The ultimate implementation of your business change will depend on a host of factors. Our primary aim will be to smooth the change curve throughout the project so that final implementation is not too complex and risky. Leading up to go-live or final implementation, we will work with stakeholders to ensure minimisation of risk, constant communication, and readiness for go-live.

    Your organisation can reap rewards from your project.

      Roadmap compact

      We are Ready-to-Go

      Whether you are new to change management, or want to mature your change capability, we are ready to work with you.

      Engage us to provide an excellent starting-point. Our resources, templates, and know-how include:


      Change Strategy and Plan Project Showcase resources
      Communications Framework Sprint Planning and Sprint Retrospective resources (for Agile projects)
      Agendas and resources for all focus groups and workshops Project Execution Plan, Benefits Register, Risk Register, Issue Register
      Survey templates Other project frameworks and templates

      Models for engaging Emergent Consulting

      We can be engaged as independent consultants via any of the models below:

      • Manage the project and change
      • Extend your change capability
      • Provision of independent advisory (flexible hours)

      Speak with us in a free consultation, or simply email us today.

      Book your Free Consultation