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When a CRM is Worth its Weight
Introduction Effective customer engagement, acquisition, and sales are unquestionably vital for most organisations. Even organisations funded primarily by the government/donors often need to nurture and engage customers and stakeholders. As we move forward, customers...
Is This Opportunity in Your Blind Spot?
Customers want to improve their lives through the products and services they use. They generally prefer to deal with a handful of businesses rather than many. What's more, their future intentions and buying habits are often greatly influenced by their experience....
Overcome Change Fatigue and Achieve
Are you feeling fatigued from change? You are not alone. Change fatigue can be a significant challenge during times like the ones we are going through. Many organisations need alternative strategies to overcome fatigue. Even when the current difficulties are over, we...
The Not-For-Profit Paradox
For-profit or not-for-profit? Is that the question? Perhaps not! All organisations need to make a profit over a sustained period. Without profit, an organisation will be restricted, and eventually cease. We'd probably laugh if we called organisation 'For-Loss' or...
See value right under your nose
What if valuable resources are right under our noses, and we don’t recognise them for what they are! This may be more common than we realise. To use a simple example, I went to the post office a few days ago and it occurred to me that I use their service every day of...
Embrace Change as the Norm
Change is accelerating on many fronts. Economic, organisational, political, social, cultural. Change is now inevitable for organisations, and needs to become 'core business'. For too long, organisational change has been viewed too distinctly from other activities....
Untangle the Technology Web
Technology is becoming more complex within organisations, that's for sure. In this post we will strategies for dealing with this complexity. We trust you will gain considerable value from this.. Some of the problems we see are: Current software is seen as the problem,...
Put your Customer in the Centre
Customer experience is important - that's a fact. In any environment and conditions. And there is often a gap between the views of customers and business leaders. CEOs often overrate the CX delivered, and their customers have a different view of their experience. We...
Improve Vision and Decision-Making
Remember when some organisations spoke about 20/20 vision in 2020?! It's been difficult to see far ahead this year - and decision-making has been harder than ever. Wave after wave has hit us. COVID, royal commissions, international trade relations, US Presidential...
Technology is not the Silver Bullet!
With the ever-changing needs and obligations of the NDIS, Providers are faced with the goal of constantly responding to changes whilst delivering a seamless Participant experience. Technology is crucial to achieving this. By aligning technology with your business...