Technology is becoming more complex within organisations, that’s for sure. In this post we will strategies for dealing with this complexity. We trust you will gain considerable value from this..

Some of the problems we see are:

  • Current software is seen as the problem, when other organisations are using the same software successfully.
  • Organisations prematurely focus on new software before understanding the problems and requirements.
  • Organisations don’t engage with all relevant vendors within a software category and miss out on compelling software solutions (we’ve seen this too often).
  • The incorrect software category is targeted (e.g. CRM/ERP category is targeted rather than a different category).
  • System integration and business intelligence don’t support business needs.

There is a high potential payoff for untangling the technology web. The longer the problem is deferred, the worse the problem will get.

Untangling can be easier than you think. Within days or weeks Emergent has worked with clients to understand problems in a new way, define the technology landscape, define technology changes required, and secure buy-in to next steps (and full buy-in pays dividends).

The figure below identifies categories of enterprise software. Which categories are relevant to your organisation, and what are the problem areas for you? 

Categories of enterprise software

Sometimes current software can be streamlined, best practices implemented, and additional user training provided. There is no perfect software out there, but your current vendor may be able to work with you to increase the fit for your organisation. An independent perspective can be valuable.

 “But, what if technology isn’t meeting requirements?” I hear you ask. If that’s the case, it will be vital to build the case for new technology, understand the current situation from various perspectives, and secure buy-in. New technology may be advisable when:

  • Significant gaps are evident in current software (or no software is used at the moment).
  • End users are too resistant to the software.
  • Cost of licensing and support is prohibitive.
  • Better alternatives are available.
  • The vendor hasn’t demonstrated sufficient commitment to improvement, compliance or quality.

The figure below shows stages for a successful technology project – whether new software or streamlining existing software. In our view, technology projects should end after business changes have been embedded in the organisation.

Enterprise Software Steps

These stages can be expedited, and the outcomes improved by engaging experts. If you want to discuss anything, simply reach out for a no-obligation conversation.

Finally, we encourage you to consider what can be done to untangle the technology web within your organisation. What step can you take today? What do you have to lose?

Click here to book a meeting

Anthony Butler

PS. Global spending of enterprise software in 2021 is expected to be $492 billion US dollars (Statista, October 2020).

Get Inspired!


Climate Change Dashboard

One of my children is passionate about climate change, so we built this dashboard. It’s amazing to see CO2 emissions, temperature changes, and filter by country and continent! There are some positive changes over the last few years from these numbers, but more to do reduce CO2 emissions and global temperature.

Climate Change Dashboard compact

Occupations in Australia Dashboard

During school holidays, my extended family discussed occupations, earning potential, number of jobs, etc. So we created this dashboard to provide valuable insights and arm kids and families with information.

Occupations Dashboard compact

What Caught our Eye…

CARE-IT Report has been launched by Senator Richard Colbeck MP

We’ll be publishing a series of emails on similar themes.

We’d love to hear your ideas, comments, and feedback to anything in today’s email. It could even be featured in a future Emergent email! Send your thoughts to

Until next time,
Anthony Butler and the Emergent Consulting team